T-Mobile: Missing Sidekick Data Likely Gone for Good

The week-long Sidekick data outage may not have a happy ending for all users: Some data may be permanently lost, T-Mobile and Danger said this weekend.

In a statement posted on T-Mobile's Sidekick forum, the companies say that some users may never be able to recover their contacts and personal photos if that information is stored on Danger's servers. To prevent this from happening, T-Mobile and Danger say that users should not remove their Sidekick's battery, reset their devices, or allow them to run out of power.

"Regrettably, based on Microsoft/Danger's latest recovery assessment of their systems, we must now inform you that personal information stored on your device - such as contacts, calendar entries, to-do lists or photos - that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger," the statement posted on T-Mobile's Sidekick forum reads.

The companies say they will attempt to restore the lost data, but admit the possibility of that happening is "extremely low."

The companies say they will post another update on Monday, October 12, with the status of the "remaining issues caused by the service disruption."

Image © T-Mobile